AUSTIN, Texas—January 29, 2026—WP Engine, a worldwide net enablement firm offering premium merchandise and options for web sites constructed on WordPress®[1], right this moment introduced the appointment of McAlister Southern as senior vp of buyer success. Southern will lead WP Engine’s international Buyer Success workforce, reinforcing the corporate’s dedication to delivering award-winning buyer experiences.
The corporate has been acknowledged with a number of {industry} awards in 2025 for customer support excellence, together with Gold and Platinum TITAN Enterprise Awards and a Gold Worldwide Enterprise Award (Stevie Award). WP Engine’s workforce resolves 90% of assist points on first contact and solutions 75% of incoming chats in below 10 seconds. In response to the rising wants of enterprise and mid-market prospects, WP Engine buyer satisfaction stays at 96%.
With Southern main the worldwide Buyer Success workforce, WP Engine strengthens its skill to gas scalable buyer acquisition, deepen buyer engagement, and assist prospects maximize the worth of their WP Engine options.
“Buyer success and delivering buyer experiences that constantly outperform expectations have at all times been a defining energy at WP Engine. McAlister’s management builds on that basis at this stage of our progress,” stated WP Engine CEO Heather Brunner. “Her expertise scaling international groups and advising enterprise prospects will sharpen how we assist organizations as their digital experiences develop extra complicated and enterprise vital.”
Southern brings greater than 15 years of expertise scaling international buyer worth and account administration in buyer success organizations throughout main expertise platforms. With a monitor document of rising groups whereas driving roughly six-fold income progress, Southern will deal with buyer worth realization, strategic account engagement, and strengthening company partnerships.
“The workforce already units a excessive bar for buyer care, safety, and innovation,” stated Southern. “My focus is on serving to prospects absolutely perceive and notice the worth of what they’ve constructed on WP Engine, whereas guaranteeing their voices immediately inform how we proceed to evolve our platform and merchandise.”
Click on right here to be taught extra concerning the unbelievable work prospects are already constructing on WP Engine’s platform.
About WP Engine
WP Engine empowers firms and businesses of all sizes to construct, energy, handle, and optimize their WordPress web sites and functions with confidence. The worldwide expertise firm serves and powers greater than 5 million websites, offering premium, enterprise-grade options, instruments, and companies, together with specialised internet hosting platforms for web sites constructed on WordPress, industry-tailored company options, and developer-centric instruments like Superior Customized Fields, NitroPack, Native, and extra. Progressive expertise and industry-leading experience are why Pandora, Experian, Equifax, VMware, Hubspot, and Dell select WP Engine. Study extra at wpengine.com.
[1] The WordPress® trademark is the mental property of the WordPress Basis. WP Engine isn’t endorsed or owned by, or affiliated with, the WordPress Basis.
# # #
Contact:
Dana Marruffo
