WP Engine’s success is pushed by a mixture of deep technical experience and an unwavering dedication to our prospects.
Whether or not they’re a product professional gaining a greater understanding of our prospects’ wants, an engineer constructing the instruments and platform enhancements that may assist prospects develop distinctive digital experiences, or assist specialists troubleshooting a web site challenge, every member of WP Engine’s international workforce performs an important function.
On this version of Meet the Consultants, we’re excited to introduce WP Engine Senior Product Supervisor Luke Patterson. Based mostly in Houston, Texas, Luke has been with WP Engine for greater than seven years, serving to form the corporate’s strategy to customer-inspired innovation and the accountable use of synthetic intelligence.
Say hiya to Luke!
Luke is an avid reader, Houstonite, and senior member of our Product workforce who’s main AI innovation throughout our platform and merchandise. His function is about understanding the wants of our prospects and discovering new methods to construct instruments that join the dots between these human wants and technical innovation. In reality, it was a human connection that led Luke to WP Engine within the first place.
“A former colleague had simply been employed at WP Engine and couldn’t cease speaking in regards to the tradition,” he recollects.
“She stated it was a spot stuffed with good individuals who trusted one another and had been working towards a customer-focused mission. She saved saying, ‘The individuals are so superb, I’m simply ready for the opposite shoe to drop!’ For me, it by no means did.”
Seven years later, Luke nonetheless finds that the very best a part of WP Engine is, certainly, the individuals behind the scenes.
“I don’t suppose I’ve ever been at an organization with such a excessive focus of great people,” he says.
“The low limitations to collaboration and the way simply you may attain throughout departments make WP Engine such an ideal place to work.”
Exterior of labor, Luke is a author and poet who lately completed a group based mostly on his time as an EMT in Houston, which he known as, “one other profession from what looks like one million years in the past.”
When he’s not writing, he’s probably exploring Houston’s vibrant meals scene, which he calls “essentially the most underrated in America.”
Luke’s profession journey
Luke’s skilled path is a testomony to following curiosity and constructing experience via expertise. As Senior Product Supervisor for WP Engine’s AI Product Line, Luke leads efforts to combine AI throughout the corporate’s platform in ways in which align with buyer objectives.
“My job is to take a Buyer-Impressed strategy to how we construct AI into our product choices,” Luke explains.
“Before everything, it’s about understanding what our prospects want and the way we may help them succeed on-line. Solely after that will we ask, ‘How can AI assist us do this higher?’”
He credit his success to empathy—a trait he considers an important talent for anybody accountable for managing updates to digital merchandise.
“You construct these merchandise for individuals, not for your self. Understanding their wants, hopes, desires, and experiences is an important a part of the job,” Luke says.
Luke’s love of studying (and studying!) has additionally been key to his progress as a product chief. Early in his profession, he was deeply influenced the e book Impressed by Marty Cagan—a e book his present VP of Product, Keith Fafel, dropped at the workplace years earlier than Luke joined his workforce.
“That e book hooked me on product administration,” Luke says.
“One of many concepts that’s all the time caught with me is that if you happen to’re not up for speaking with prospects actually every single day, being a product supervisor isn’t for you.”
Navigating the quickly altering AI panorama comes with challenges, however Luke stays grounded by specializing in what issues most: the client.
“It’s inconceivable to maintain monitor of each new growth in AI, however you don’t should,” he says.
“In case you’ve interviewed 100 prospects within the final 100 days, you’ll know precisely what to do subsequent.”
Phrases of knowledge: Discover inspiration in actual relationships
With regards to profession recommendation, Luke’s philosophy is easy however highly effective: relationships are every thing.
“It truly is a small world, so the way you deal with individuals issues,” he says.
“That features your colleagues, your prospects, and your bosses. The extra belief you may construct with individuals alongside the way in which, the extra dividends you’ll see as you develop.”
Luke can also be a giant believer in studying by doing.
“Once you’re immersed in fixing issues for patrons, you’re studying every single day,” he says.
“I’ve realized that curiosity, experimentation, and even failure are what construct actual experience. Attempt issues, fail so much, mud your self off, and maintain going.”
Among the many many classes he’s absorbed from mentors through the years, one stays essentially the most related reminder for him as a product supervisor: “That’s an ideal concept—what number of prospects have you ever talked to about it?”
Powered by individuals
For Luke, WP Engine’s individuals and tradition are what make the corporate actually distinctive.
“Each day I get to work alongside proficient, considerate, and collaborative individuals who genuinely care about serving to our prospects succeed,” he says.
Enthusiastic about becoming a member of Luke and the remainder of the worldwide workforce that’s powering confidence on-line? Discover WP Engine’s present openings and discover out how one can develop your profession with us.
