A dedication to progressive service and excellent help guides WP Engine as our groups work to offer each enterprise and company buyer with the instruments and help they should thrive. We’re happy to share that our dedication to excellence in these areas was just lately acknowledged on a worldwide stage.
WP Engine is proud to announce that we obtained two prestigious honors from The 2026 Stevie Awards for Gross sales & Buyer Service. Our technical help group earned a Bronze Stevie Award for Buyer Service Division of the Yr – Laptop Providers, and our digital customer support (DCX) group secured a Silver Stevie Award for AI & Tech-Targeted Digital Transformation Workforce of the Yr.
“Our groups goal to merge empathetic, human-led experiences with progressive instruments that enable us to offer higher help at scale,” stated WP Engine VP of Buyer Expertise Slade Cozart. “We’re grateful to The Stevie Awards for these recognitions, and I’m equally as grateful for the efforts of each particular person whose diligent, round the clock work made us worthy of them.”
These accolades mirror our dedication to each our prospects and the cutting-edge expertise that powers their success, bringing WP Engine’s lifetime Stevie Award depend to 18 (together with awards for particular person staff and WP Engine groups).
The importance of the Stevie Awards
Stevie Awards are broadly thought-about a number of the world’s premier enterprise awards. They had been first established in 2002 to generate public recognition for the achievements and constructive contributions of organizations and dealing professionals worldwide. The Stevies now have 9 distinctive awards applications, and WP Engine was acknowledged by the Gross sales & Buyer Service program this yr.
For WP Engine, recognition in classes associated to customer support and technological transformation is a testomony to our partner-centered method to web site enablement. Whether or not by our 24/7 skilled help or the implementation of latest AI-driven inside workflows, our purpose is to offer a seamless expertise and skilled steerage that simplifies complexity for our prospects.
A Silver Stevie in AI and digital transformation
The Silver Stevie Award for AI & Tech-Targeted Digital Transformation Workforce of the Yr acknowledges the forward-thinking initiatives carried out by our DCX division. The AI & Digital Transformation class is a model new within the 2026 season, and our group is proud to have earned its inaugural Silver designation.
As AI continues to reshape the online, WP Engine has remained on the forefront, integrating good instruments that improve our group’s capability to help nice experiences on our platform.
Highlights from the DCX group that helped them safe this award embody:
- Transitioning to a brand new AI chatbot, which achieved a 90% success price in resolving or routing complicated technical requests.
- Advantageous-tuning bot prompts to encourage deep buyer element. These prompts be certain that hand offs to help engineers have the mandatory info to resolve points rapidly and save hundreds of hours of context-gathering work.
- Establishing rigorous monitoring programs to observe chat IDs and division routing, permitting help engineers to isolate caching points and technical disconnects.
These optimizations and extra have lowered month-to-month help interactions by a 3rd, because the help bot allows our prospects to extra simply self-serve on easy requests.
A Bronze Stevie for customer support excellence
The Bronze Stevie Award for Buyer Service Division of the Yr – Laptop Providers highlights the unimaginable work of our international help group. As an enterprise-grade software program and managed internet hosting supplier, our help is greater than only a assist desk; it’s a lifeline for builders and enterprise homeowners who want fast, skilled recommendation.
WP Engine consultants can be found 24/7, 12 months a yr by way of chat or telephone. This award acknowledges the 95% buyer satisfaction rating achieved by our group after implementing a brand new system of efficiency dashboards and trackers.
By a mixture of empathetic service and technical precision, our group ensures no buyer has to navigate a problem alone.
Analysis standards
Winners had been decided by taking the common scores throughout specialised judging committees. Greater than 250 professionals throughout 12 sub-committees submitted scores on a scale of 1–10 over a months-long judging course of, and every entry was reviewed by no fewer than 5 judges.
Entrants receiving a median rating of not less than 7.75 earned a Bronze Stevie, and entrants receiving a median rating of not less than 8 earned a Silver Stevie. Solely the best scoring entry in every class secured a Gold Stevie Award.
WP Engine helps digital progress
WP Engine gives greater than a spot for web sites to exist; we offer the technical basis and help that our prospects can use to maintain on-line progress. Combining our world-class help with industry-leading AI implementation, WP Engine is actively eradicating the technical obstacles that may stall success. These latest Stevie Award wins are a testomony to our dedication to steady enchancment in our help endeavors.
WP Engine is grateful to the devoted staff who try for excellence day-after-day and the shoppers who encourage our each innovation. We are going to proceed to prioritize our investments in buyer success, offering the knowledge and expertise wanted to energy the liberty to create.
FAQs
What are the Stevie Awards?
The Stevie Awards are a sequence of 9 distinctive enterprise award applications. They’re considered a number of the high honors for organizational {and professional} excellence worldwide.
Why did WP Engine win these Stevie Awards?
WP Engine received for its excellence in customer support throughout the laptop providers sector and for its progressive use of AI to drive higher buyer experiences throughout our web site and platform. These awards mirror excessive marks in each buyer satisfaction and technical management.
How do these awards profit WP Engine prospects?
These awards validate the standard of service our prospects obtain and the continual enchancment efforts of our groups. Awards like these present that WP Engine is assembly and exceeding {industry} requirements for help excellence because of each our individuals and our platform.
