At WP Engine, we perceive that our success is tied on to the successes of our clients—once they win, we win. That dedication to buyer success has been acknowledged with a best-in-class award for the second time this yr.
WP Engine’s Buyer Expertise (CX) crew has been named a 2025 TITAN Enterprise Award winner for Buyer Service Division/Crew of the Yr!
Incomes a TITAN Award is a prestigious achievement—and one which speaks on to the excellent service our CX crew offers each single day.
“Our clients depend on us to ship quick, educated assist and recommendation, and this recognition validates the fervour and experience our service crew brings to each interplay,” mentioned Slade Cozart, WP Engine VP of Buyer Expertise.
“I’m past pleased with this crew and grateful for the unbelievable work they do to place our core worth of being Buyer Impressed into motion each time they interact with our clients.”
Learn on to study extra concerning the TITAN Enterprise Awards and WP Engine’s lengthy historical past of CX excellence.
What are the TITAN Enterprise Awards?
The TITAN Enterprise Awards honor the world’s greatest throughout industries, spotlighting the entrepreneurs and organizations which are shaping the way forward for enterprise by innovation, management, and influence.
Administered by the Worldwide Awards Affiliation (IAA), TITAN Enterprise Awards submissions undergo a blind judging course of carried out by a panel of distinguished senior-level executives, enterprise professionals, and entrepreneurs to make sure each award is earned primarily based on benefit alone.
Excellence that speaks volumes
This recognition from the TITAN Enterprise Awards is certainly one of a number of main accolades our CX crew has acquired lately. As evidenced by our a number of Stevie® Awards for Buyer Service, WP Engine regularly raises the bar in managed internet hosting assist for WordPress.
WP Engine’s CX division, with over 200 service and WordPress specialists throughout eight nations and specialised groups, created a compelling submission that solidified our spot because the Service Crew of the Yr for 2025.
Highlights from WP Engine’s submission embody:
- 75% of WP Engine’s assist chats are answered inside 10 seconds.
- WP Engine’s CX crew has a 99% first-contact decision charge.
- The CX crew additionally boasts a 96% buyer satisfaction charge year-over-year.
- In a single yr, the CX crew tackled:
- 658,000+ dwell chats
- 67,000+ cellphone calls
- 100,000+ assist tickets
This honor, which was chosen from greater than 5,000 entries from over 60 nations, locations WP Engine amongst international trade leaders like HP, Microsoft, and eBay.
Whether or not by one-on-one troubleshooting, around-the-clock availability, or proactive steering that helps our clients develop, our CX crew brings experience and empathy to each buyer interplay. This newest award underscores the highly effective influence of their work.
All the time bettering, all the time customer-inspired
Profitable a TITAN Award is a proud second—nevertheless it’s not a end line. WP Engine’s CX crew stays dedicated to elevating the client expertise, exploring new methods to assist our customers, and guaranteeing that each buyer receives world-class service.
To our clients: Thanks for selecting WP Engine and trusting us along with your digital experiences. To our CX crew: Congratulations on yet one more well-deserved recognition!
Wish to work with an award-winning crew? Discover our careers web page for open roles and be part of us in delivering distinctive experiences day-after-day!
