WP Engine’s mission to energy confidence on-line depends on the dedication and experience of greater than 1,000 world workers.
The mixed effort of our entire workforce—from the help specialists fixing technical challenges to the engineers driving efficiency and innovation throughout our totally managed internet hosting platform to the passionate professionals supporting our company companions and everybody in between—ensures continued progress and success for WP Engine and our clients alike.
Our Meet the Specialists collection highlights a number of the individuals who deliver this mission to life, showcasing their roles, areas of experience, and invaluable contributions to WP Engine and our clients, in addition to their recommendation for different aspiring professionals of their fields.
On this function, we’ll introduce you to Clay Youngkin, a Senior Buyer Expertise Operations Specialist primarily based in Buda, Texas.
Say good day to Clay!
Meet Clay Youngkin, WP Engine’s system administrator for Gainsight—a instrument utilized by a number of groups to assist observe data associated to devoted plan accounts on WP Engine. He’s an important member of the Buyer Expertise Operations workforce.
Clay’s WP Engine journey started in 2015 when a colleague from his earlier job at a sub store inspired him to use for a Assist Tech position.
Pushed by a need to increase his profession alternatives, Clay jumped on the likelihood to hitch WP Engine—a choice that will form his skilled progress over the following decade.
“I actually resonate with our core worth Constructed for Progress, as a result of that’s how I felt when becoming a member of the workforce right here,” says Clay.
“I began as an L1 Assist Tech and have moved up right into a System Administrator position—that’s fairly the expansion in case you ask me!”
When he’s not serving to to retain and enhance experiences for our superb clients, Clay enjoys enjoying video video games, good meals, and spending time outdoor.
Clay’s profession journey
Beginning as an L1 Assist Tech, Clay constructed his experience in buyer options earlier than rising to his present position as Senior Buyer Expertise Operations Specialist.
Clay’s position entails managing Gainsight workflows that combine knowledge from platforms like Slack and Zendesk, surfacing threat indicators that denote a buyer could also be sad or vulnerable to churning. These plans assist WP Engine groups proactively handle buyer issues and supply the absolute best expertise to clients who could also be struggling.
“For essentially the most half, I’m chargeable for all additions, updates, upgrades, and system migrations, which might make time administration troublesome,” says Clay.
“It’s actually essential for me to set correct expectations for the completion of requests.”
Along with Gainsight, Clay additionally faucets into his expertise in SQL and Zapier to meet system requests and keep seamless integrations. Like so many WP Engine workers, his expertise come not from a particular diploma or set of coaching classes, however from hands-on expertise.
“Bettering my expertise comes from doing the work,” he says.
“There’s nothing like expertise to maintain your expertise honed.”
Phrases of knowledge: Handle your time
As the only real Gainsight administrator at WP Engine, Clay faces the distinctive problem of discovering stability, even throughout a barrage of requests.
“Time administration is vital,” Clay says. “I attempt to set clear expectations for request timelines so I can prioritize successfully and preserve issues working easily.”
As a result of he’s the one individual with the talents and experience to tackle most of the duties his position requires, Clay emphasizes the significance of recognizing limits.
Early in his profession, he struggled with overcommitting and attempting to sort out each request instantly. Over time, he discovered that prioritization is vital to his success.
“Probably the greatest items of recommendation I’ve ever obtained is ‘Put in your oxygen masks first,’” Clay explains.
“For those who don’t handle your self, you’ll be able to’t successfully help your workforce or your clients. Taking breaks, establishing boundaries, and speaking if you want extra time are all essential expertise.”
For aspiring tech professionals who hope to focus on a particular instrument or ability set, Clay recommends specializing in adaptability.
“Don’t fear about realizing every thing immediately,” he advises.
“For instance, my specialty is Gainsight, however each firm makes use of Gainsight otherwise. Your finest ability might be studying methods to adapt your information to satisfy your group’s particular wants.”
Powered by individuals
Clay’s dedication and experience assist guarantee WP Engine continues to offer excellent help and proactive options for our devoted account holders. Day by day, lots of of individuals world wide are additionally utilizing their time and skills to raise WP Engine and our services.
Wish to discover out extra about what it’s wish to work at WP Engine? Go to our careers website to discover present openings, and sustain with our weblog for extra inspiring tales from WP Engine’s specialists!
