From our award-winning buyer help workforce to the engineers who maintain our platform and providers quick and performant, every one among WP Engine’s greater than 1,000 staff is significant in fulfilling our mission to energy confidence on-line.
We take satisfaction in our workforce’s experience, whether or not in technical troubleshooting for WordPressⓇ[1] websites, driving relentless innovation throughout our absolutely managed internet hosting platform, or offering distinctive help for our company companions.
Our Meet the Consultants sequence is a chance to peek backstage, studying extra in regards to the roles, areas of experience, and contributions people are making to drive success for WP Engine and our prospects.
On this characteristic, we’ll introduce you to Karissa Zuroski, a Gross sales Director primarily based in Omaha, Nebraska.
Say good day to Karissa!
Karissa has at all times had a watch for alternative, even when it wasn’t precisely what she anticipated. Contemporary out of school, she was working as a company occasion planner when she utilized to be a “happiness engineer” at Flywheel, pondering it was an workplace assistant function.
“I used to be keen to maneuver on from occasions, and Flywheel had such a powerful model in Omaha,” she says. “I ended up being recruited for his or her small gross sales workforce due to my background in occasion gross sales.”
Although she had averted different gross sales alternatives, she shortly discovered her place within the firm’s collaborative gross sales mannequin.
“My dad is a profession salesman, and I by no means thought I’d comply with in his footsteps,” she says, “however I fell in love with the partnership-based, consultative strategy we use right here.”
Primarily based in Omaha, Karissa’s function offers her the chance to construct, refine, and scale processes that help long-term buyer worth and retention.
“My favourite a part of working right here is the autonomy. I really feel trusted to make selections, remedy issues, and drive significant options throughout the enterprise.”
When she’s not targeted on buyer success or workforce efficiency, Karissa is all about household. “I’ve two younger youngsters, so outdoors of labor, I’m normally on a motorcycle experience, cooking dinner, or hanging out with cousins.”
Karissa’s profession journey
Over the previous 9 years, Karissa has helped lead and scale high-performing gross sales groups by specializing in what issues most: teaching expertise, constructing process-driven methods, and making exhausting selections shortly.
She has constructed a fame for main high-performing groups and navigating change with empathy and readability.
She presently leads the Model Account Administration workforce, the place she’s accountable for constructing a gross sales mannequin that’s rooted in worth and long-term buyer success.
“The way in which we promote has modified drastically,” she explains. “I used to be introduced into this function to design a value-based promoting mannequin that prioritizes nice outcomes for our prospects, which in flip drives retention.”
A key a part of her work is motivating and supporting the workforce by means of fixed change. “It’s exhausting to construct momentum when issues are at all times shifting. We’ve adopted a ‘decelerate to go quick’ mindset, and that’s been a game-changer.”
On the subject of workforce constructing and management, one lesson particularly stands out:
“Not each funding pays off, and that’s okay,” she says. “It takes maturity to acknowledge when one thing isn’t working and make a change. However on the flip facet, if you spot coachable, high-impact expertise that aligns along with your mission? Go all in.”
As for the way she continues to develop her personal abilities? “Omaha has an amazing community. I keep related by means of conversations and native friends. I’m additionally at all times prepared to tackle new challenges. That’s been one of many largest private development levers for me.”
Phrases of knowledge: act with intention
Karissa has acquired loads of recommendation all through her profession, however a quote from her father has caught together with her and formed her mindset, each in gross sales and in life.
“Some will, some gained’t, what’s subsequent?” she says merely.
“It jogs my memory to not waste power on issues that don’t serve me. It’s particularly nice recommendation in gross sales the place preserving a degree head is all the pieces.”
To these contemplating an identical profession path, her recommendation is straightforward however highly effective:
“Don’t delay the inevitable, act with intention, and embrace readability over consolation.”
For these contemplating a profession at WP Engine, Karissa underscores her workforce’s collaborative strategy.
“Make connections. The WordPress neighborhood is extremely welcoming,” she says, “and the individuals you meet can open doorways to superb alternatives.”
Powered by individuals
WP Engine is powered by individuals identical to Karissa. When requested to establish her favourite facet of her job at WP Engine, her reply displays a tradition the place people are empowered to make an impression.
“My favourite factor about working at WP Engine is being trusted with autonomy. I can management outcomes by fixing issues and driving options throughout all areas of the enterprise.”
Wish to discover out extra about what it’s prefer to work at WP Engine? Discover our present openings and take a look at our weblog for extra inspiring tales from WP Engine’s consultants!
